Terms of service

Welcome to Vellix Gallery. These Terms of Service explain the terms that apply when you visit our website, browse our products, or place an order. Please read them carefully before using our store.

In these Terms, “we”, “us”, and “our” refer to Vellix Gallery. “You” and “your” refer to anyone visiting, browsing, or purchasing from our website.

By accessing our website or placing an order, you agree to these Terms of Service, subject to any mandatory rights you may have under applicable law. If you do not agree, please do not use our website.

1. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or interfere with the operation or security of our store.

You must not:

• Use our website for fraudulent, unlawful, or misleading activities.
• Attempt to gain unauthorised access to our website, systems, or customer information.
• Upload or transmit malicious code or other harmful material.
• Copy, reproduce, distribute, or commercially exploit website content without permission or another valid legal basis.
• Interfere with the website's operation or attempt to misuse its features.

We reserve the right to take reasonable steps to protect our store, customers, and services if we believe these Terms have been violated.

2. Products and Product Information

Vellix Gallery offers sports stadium and arena wall art prints. We make reasonable efforts to display product images, descriptions, dimensions, available formats, and other details as accurately as possible.

Actual colours may vary slightly depending on your screen, device settings, lighting, and display technology. Product images are provided to illustrate the artwork and may not perfectly represent the appearance of the final printed product.

Product availability, sizes, orientations, and colour options may vary by listing. Please review the product description and selected options carefully before completing your purchase.

3. Orders and Order Acceptance

When you place an order, you are submitting a request to purchase the selected products. An order confirmation email acknowledges that we have received your order; it does not necessarily mean that the order has been finally accepted.

We reserve the right to decline, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, unauthorised transactions, pricing or listing errors, product unavailability, or other legitimate operational reasons.

If we cancel an order after payment has been taken, we will arrange any applicable refund to the original payment method, subject to applicable law and payment-provider procedures.

Please check your shipping address and order details carefully before submitting your order. If you notice an error, contact us as soon as possible at info@vellixgallery.com. We cannot guarantee that changes can be made once an order has entered production or fulfilment.

4. Prices and Payment

Product prices are displayed on our website in the currency shown at checkout. Prices, promotions, and product availability may change from time to time. Any change will not ordinarily affect an order that has already been accepted, except where a correction or other action is permitted by law.

Shipping charges, taxes, and other applicable fees will be displayed at checkout where applicable. Any import duties, customs charges, or local taxes not collected at checkout may be payable by the recipient, where permitted by law.

Payments are handled through the payment methods and providers available at checkout. By submitting payment information, you confirm that you are authorised to use the selected payment method.

5. Production and Fulfilment

Our prints may be produced and fulfilled through third-party print-on-demand or fulfilment partners. This means that production may begin after an order is placed rather than before it is sold.

Once an order has entered production or fulfilment, we may be unable to change its details or cancel it before dispatch. Please contact us as quickly as possible if you need assistance with an order.

This production process does not remove or limit any cancellation, return, refund, or other consumer rights that apply to your purchase under mandatory law.

6. Shipping and Delivery

Orders are shipped to the address provided at checkout using the available delivery services. Estimated delivery times, where shown, are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by production schedules, carrier delays, customs procedures, weather, incorrect address details, or other circumstances beyond our reasonable control.

If your order appears delayed, tracking has not updated, or your parcel arrives damaged, please contact us at info@vellixgallery.com with your order number so we can investigate.

We will handle delivery problems in accordance with our applicable policies and legal obligations. Nothing in these Terms excludes rights or remedies you may have if an order is lost, damaged, or not delivered as required by law.

7. Returns, Refunds, and Exchanges

Our returns and refunds are governed by our Return Policy, which explains how to request a return, report a damaged or incorrect print, and obtain information about refunds and exchanges.

Please contact us before sending any item back so that we can provide the appropriate instructions.

These Terms and our Return Policy do not limit any mandatory cancellation, withdrawal, refund, or other consumer rights that apply under the laws governing your purchase.

8. Intellectual Property

Unless otherwise stated, the content on our website, including original artwork, designs, graphics, photographs, text, layout, branding, and other materials, is owned by or licensed to Vellix Gallery or its respective rights holders.

You may browse our website and purchase products for your personal, non-commercial use. You must not reproduce, modify, redistribute, sell, or commercially exploit our website content or artwork without the necessary permission, except where permitted by law.

Purchasing a print does not transfer ownership of the underlying copyright or grant permission to reproduce or commercially use the artwork.

Names, logos, and other third-party marks appearing in product descriptions or artwork may belong to their respective owners. Their appearance does not, by itself, imply sponsorship, endorsement, or affiliation.

9. Third-Party Services and Links

Our store may use or link to third-party services, including Shopify, payment processors, print fulfilment providers, delivery companies, and external websites.

These services may operate under their own terms and privacy policies. We are not responsible for third-party websites or services to the extent permitted by applicable law. Your use of those services may be subject to their separate terms.

10. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and share personal information.

Please review our Privacy Policy to understand how information is handled when you browse our store or place an order.

11. Disclaimer and Limitation of Liability

We aim to keep our website and services accurate, reliable, and available. However, to the extent permitted by law, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

To the extent permitted by applicable law, Vellix Gallery will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any non-excludable consumer rights, statutory warranties, or liability that cannot legally be limited.

12. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website or your material violation of these Terms, where such responsibility may lawfully be imposed.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our store, products, business practices, or legal obligations. The latest version will be published on this page.

Changes will apply from the time they are published unless a different effective date is stated or applicable law requires another approach. Your continued use of the website after changes are published indicates acceptance of the updated Terms to the extent permitted by law.

14. Governing Law

These Terms are subject to the applicable laws and mandatory consumer-protection rules governing your transaction. Nothing in this section is intended to deprive consumers of protections that cannot legally be excluded under the laws applicable to them.

15. Contact Us

If you have questions about these Terms of Service, your order, or our products, please contact us using the details below.