1. Order Processing and Production

Our wall art prints may be produced on demand through our print production and fulfilment partners. This means that your print may be made after you place your order.

Please allow time for production, quality checks, packaging, and preparation for dispatch before your order is shipped. Processing times may vary depending on the product, destination, order volume, and fulfilment location.

Any production or dispatch estimates displayed on our website or communicated to you are estimates unless expressly stated otherwise.

2. Shipping Destinations

We ship to the destinations available at checkout. Available destinations may change depending on fulfilment arrangements and shipping-service availability.

If your country or address is not available during checkout, we may not currently be able to deliver to that location.

3. Shipping Costs

Shipping costs, where applicable, are displayed during checkout before you complete your purchase. The cost may depend on the delivery destination, shipping method, order contents, and fulfilment requirements.

Please review your order summary carefully before placing your order. Any shipping promotion or free-shipping offer will be subject to the conditions stated with that offer.

4. Estimated Delivery Times

Delivery times depend on the production process, destination, selected shipping service, and carrier performance. An order may require both production time and transit time.

Delivery estimates do not generally include unexpected delays caused by customs inspections, severe weather, carrier disruption, public holidays, or other circumstances outside our reasonable control.

If a specific delivery estimate is provided at checkout or in your order confirmation, please use that estimate as your reference. We cannot guarantee a delivery date unless we have expressly confirmed one.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation using the contact details provided at checkout.

When tracking information becomes available, it may be sent to you by email. Please note that tracking details may take some time to update after a parcel has been prepared or collected by the carrier.

If you have not received a confirmation or tracking update, please check your spam or junk folder before contacting us.

6. Incorrect or Incomplete Shipping Addresses

Please ensure that your shipping address, postal code, and contact details are accurate when placing your order.

If you notice an error, contact us as soon as possible at info@vellixgallery.com and include your order number.

We cannot guarantee that an address can be changed after an order has entered production, fulfilment, or shipping. Additional costs or delays may occur if a carrier cannot deliver because the address provided is incorrect or incomplete. Any responsibility for resulting costs will be handled in accordance with applicable law.

7. Customs, Import Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Where these charges are not collected at checkout, they may be payable by the recipient, subject to the rules of the destination country and applicable law.

Customs procedures may also cause delivery delays that are outside our control.

8. Delayed, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us so we can review the available tracking information and investigate with our fulfilment or shipping partner where appropriate.

If tracking has not updated for an extended period, shows an unsuccessful collection, or indicates a possible delivery problem, please contact us at info@vellixgallery.com.

We will assess the circumstances and work toward an appropriate resolution in accordance with our policies and applicable law. Nothing in this policy removes any rights or remedies you may have when an order is lost or not delivered as required.

9. Damaged or Incorrect Items

We take care to ensure that your prints are produced and packaged appropriately. If your order arrives damaged or you receive an incorrect print, please contact us as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs of the item and packaging. Photographs of the shipping label may also help us investigate the issue.

We will review the information and arrange an appropriate resolution, such as a replacement or refund, where applicable under our policies and the law.

10. Changes and Cancellations

Because some products are made to order, changes or cancellations may not be possible once production or fulfilment has begun. If you need to make a change, please contact us as soon as possible.

This does not affect any cancellation, withdrawal, refund, or other consumer rights that apply under mandatory law.

For further information, please review our Return Policy.